LATE CANCEL/NO SHOW POLICY
When you late cancel your class (less than 8 hours before your scheduled class time) OR YOU DON’T SHOW UP to your ride a $8 fee is automatically charged to your card on file for late cancels and $14 is automatically charged for not showing up.
Why??? We don’t want your money! Everyone that has been to The Hype knows that your energy you bring to class helps everyone in the entire room. We need you! We want you here! Additionally there are members who want that spot you booked in class and decided to not show up for. We only have a certain amount of bikes so if you book one its your commitment to both yourself and your community that you will be in class. Another reason we take this seriously is it takes money away from our instructors. Instructors are paid per rider in their classes and so it also effects out Instructors paychecks. Just remember to book the classes you plan on attending, and you won’t need to worry. You owe it to yourself to book your classes, commit to coming to class, and show up for yourself.
We want you to come ride with us, be a huge part of the community and to not miss your classes, we need you guys. This policy is here for you, to keep you committed and accountable, and additionally allow you to get into the classes you want.